What payment methods are available?

PayPal is the default payment method for this website as it is the most secure option available. If you are a member then you will be directed to your PayPal login area and you can proceed with the payment as usual.

If you don't have a PayPal account you can still pay via credit card (Visa or Mastercard) even if you are not a member of PayPal. Simply follow the prompts by clicking 'Don't have a PayPal account?' and enter your card details along with your billing address.

What is the delivery time and shipping method?

Standard delivery within Australia

Standard delivery for Australian orders is by Regular Mail or Express Post (depending on which option you select at the checkout) and generally takes 3-10 business days depending on which part of Australia you live. Please nominate an address for shipping where you will be during business hours to ensure you will receive the package safely. We can deliver to P.O. Boxes.

International deliveries

Standard delivery for International orders is by Air Mail and generally takes 7-14 business days depending on which part of the world you live.

Standard delivery for New Zealand orders is by Australia Post air mail and generally takes 5-10 business days depending on which part of New Zealand you live.

Freight charges are calculated by actual weight using Australia Post's standard international postal rates. This amount can be seen before you fill in your payment details on the online shop.

Late deliveries

If you have not received your order within the days specified please contact ESCAPE TO PARADISE via email at lifestyle@escapetoparadise.com.au.

What is the currency?

All prices are shown in Australian dollars by default, but you can select other currencies on the menu on the right of the page.

Care instructions for cushions

We have had a number of customers ask about the best way to care for their Escape to Paradise cushions. Here are some handy hints:

• Avoid rubbing sharp objects onto the fabric that could pull or damage the material

• If the cover becomes dirty preferably give it a cold hand wash, otherwise a gentle machine wash

• Wash the cover inside out, without other items that may have buttons, zips, or sharp ends that could damage the fabric.

• Drip Dry away from direct sunlight

• Do not soak, bleach, wring, tumble dry or dry clean your cushion

 

 

What are the Terms of Agreement?

Terms of Agreement for online trading between ESACPE TO PARADISE (ABN 74 607 823 704) ("ESACPE TO PARADISE ") and The user of this website ("You/Your")

Your use of this Website and purchase of the Products is subject to these legally binding terms and conditions. Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

1. PLACING AN ORDER AND PAYMENT

1.1 By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website, subject to any subsequent notification of price by ESCAPE TO PARADISE to You in accordance with clause 1.5.

1.2 Payment must be made at the time of submitting the Purchase Order. Payment can be made by PayPal only. You warrant that You are the authorised user of the PayPal account used to complete payment.

1.3 All Purchase Orders placed through this Website are subject to confirmation and acceptance by ESCAPE TO PARADISE. We will email you with confirmation of the receipt of Your Purchase Order, and then Acceptance by ESCAPE TO PARADISE will be upon Your receipt of the email confirming despatch of the Product. ESCAPE TO PARADISE may reject Your Purchase Order, and refund any payment made by You, at any time prior to Your receipt of this acceptance by ESCAPE TO PARADISE.

1.4 The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by PayPal - your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your PayPal statement. The final charge to your PayPal account is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.

1.5 ESCAPE TO PARADISE may vary prices in the event of price changes or mistakes on reasonable prior notice to You. If ESCAPE TO PARADISE requests payment for increased prices, You may cancel the order by giving notice to ESCAPE TO PARADISE, which must be received within seven days of the announcement of the increase.

1.6 The secure payment system is powered by PayPal Payment Systems. This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser (e.g. Netscape Navigator 3.0 or Internet Explorer Microsoft 3.0 and above). In Netscape you can determine whether encryption is active by looking at the little key in the lower left-hand corner of the Netscape window. A solid key indicates that the document is encrypted, while a broken key indicates that the document is not encrypted. In Microsoft Internet Explorer, a solid padlock will appear on the bottom right of the screen when encryption is in use.

1.7 The use of cookies on this Website - this Website uses cookies to allow the web server to recognise you as a unique user when you visit. These cookies are necessary for the proper functioning of certain data access features on the site, such as the online shopping component. Cookies allow programs running on the web server to keep track of your order data and any options you have specified, such as currency conversion rates. The use of cookies is restricted to allowing the web server to recognise you as the same visitor to the Website each time you interact with the data-driven features of the Website. Though cookies uniquely identify you to the web server, they do not personally identify you, therefore it is not possible for us to determine your name or email address from the cookies we place on your computer.

1.8 Expiry of cookies - the cookies that are placed on your computer when you visit the Website are known as session cookies. These session cookies originate from our web server, and cannot be accessed by any web server other than ours. Session cookies are temporary cookies which are necessary for the proper functioning of the Website. They automatically expire approximately 20 minutes after you have ceased viewing pages on our Website, and therefore cannot be used to recognise you on subsequent visits to the Website.

1.9 ESCAPE TO PARADISE reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.

1.10 The Website is owned and operated by ESCAPE TO PARADISE. This Agreement supersedes all prior agreements and may be revised by ESCAPE TO PARADISE from time to time.

1.11 This Agreement must be read in conjunction with the Privacy Statement. These documents form a part of this Agreement.

2. PRIVACY STATEMENT

2.1 ESCAPE TO PARADISE is committed to ensuring the privacy of your personal information. This statement sets out the process we use to manage your personal information in compliance with the Privacy laws.

3. COLLECTION OF YOUR INFORMATION

3.1 The personal information we collect about you is the information filled in by you in our subscribe form. For example, your name, your date of birth, e-mail address, country of residence, postcode, occupation, company. In most instances we collect personal information directly from you. From time to time we may collect personal information about you when you deal with us by telephone, in writing, fax, e-mail, or visit our website at www.escapetoparadise.com.au

4. WHAT WE DO WITH YOUR PERSONAL INFORMATION

4.1 We use you personal information for our marketing and business development activities.

We do not disclose your personal information to anyone.

5. HOW DO YOU GAIN ACCESS TO YOUR PERSONAL INFORMATION

5.1 You can gain access to the personal information we hold about you by written request.

A request for access to the personal information we hold about you or in relation to an inquiry about privacy should be sent to:

ESCAPE TO PARADISE

29 High Street, Manly, NSW, 2095

or email: lifestyle@escapetoparadise.com.au Your request for your personal information will be dealt with within a reasonable amount of time.

5.2 We may require you to pay any costs and charges associated with supplying this information.

6. MAINTAINING YOUR PERSONAL INFORMATION

6.1 Please advise us of any changes to your personal information.

We may contact you from time to time to ensure currency of your information.

7. STORAGE & SECURITY OF YOUR PERSONAL INFORMATION

7.1 We will store your personal information in hard copy and electronically.

8. WHAT WE COLLECT WHEN YOU VISIT www.escapetoparadise.com.au

8.1 We collect and monitor how you use our website, what areas you visit and the amount of times you visit. This information is used to further enhance and develop our website.

This information is used solely for our development. We do not pass this information onto third parties. It will only be passed on if the law requires us to do so.

9. PRIVACY & CHANGES

9.1 From time to time we may review or update this Privacy Statement. Updated and changed versions will be available at www.escapetoparadise.com.au

10. LIMITATION OF LIABILITY

10.1 To the fullest extent permitted by law, ESCAPE TO PARADISE's liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of ESCAPE TO PARADISE, to:

a. in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and

b. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.

10.2 ESCAPE TO PARADISE's exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if ESCAPE TO PARADISE has been notified of the possibility of such loss or damage.

10.3 You agree that ESCAPE TO PARADISE's liability, if any, to You at law will be reduced by the extent, if any, to which You contributed to the loss.

11. FORCE MAJEURE

11.1 ESCAPE TO PARADISE will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond ESCAPE TO PARADISE's reasonable control.

12. TERMINATION

12.1 ESCAPE TO PARADISE reserves the right to terminate this Agreement at any time.

13. INTELLECTUAL PROPERTY

13.1 Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

13.2 Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by ESCAPE TO PARADISE.

13.3 ESCAPE TO PARADISE 's trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by ESCAPE TO PARADISE.

14.WEBSITE AVAILABILITY

14.1 From time to time down-time, either scheduled or unscheduled, may occur. ESCAPE TO PARADISE will work within reason to ensure this amount of down-time is limited.

14.2 ESCAPE TO PARADISE will not be held liable for the consequences of any down-time.

15.YOUR USE OF THE WEBSITE

15.1 You agree that You will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.

15.2 You will not violate or attempt to violate the security of the Website. You will not hack into the Website, ESCAPE TO PARADISE 's computer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.